Hot Stones Massage (50mins)

Cancellation Policy

Wren of Serenity To ensure fairness and to protect the time reserved especially for you, the following cancellation policy applies to all appointments. Deposits: All appointments require a non-refundable deposit at the time of booking. Deposits are 30–50%, depending on the treatment booked. Cash-paying appointments and longer or higher-value treatments require a 50% deposit. Deposits are deducted from the total treatment cost on the day. Cancellations & Changes: No cancellations or appointment changes are permitted within 48 hours of your scheduled appointment. Appointments cancelled with more than 48 hours’ notice may be rescheduled once only. If you are unable to attend the rescheduled appointment, the original deposit will be forfeited and full payment will be required to book again. Late Cancellations & No-Shows: Cancellations made within 48 hours of your appointment will result in the loss of your deposit. A £20 late cancellation fee will also apply. Failure to attend your appointment (no-show) will result in the loss of the appointment and deposit, and full payment will be required to rebook. Important Notes: All payments and deposits are non-refundable. This policy is in place to protect my income and ensure appointment availability is respected. By booking an appointment with Wren of Serenity, you agree to these terms. Thank you for your understanding and support 🌿