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Privacy Policy

Wren of Serenity

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Wren of Serenity is committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how your information is collected, used, and protected when you interact with our website, book treatments, or receive services.

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1. Who We Are

Wren of Serenity is a wellness and beauty treatment business based in North Wales. We are responsible for the personal data we collect and process.

If you have any questions about this policy, please contact:
📧 wrenofserenity@gmail.com

2. Information We Collect

When you use our website or book a treatment, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Appointment and booking details

  • Health and consultation information relevant to your treatment

  • Payment details (processed securely via Wix and its payment providers)

  • Marketing preferences

Health information is collected only where necessary to ensure treatments are safe and appropriate.

3. How We Use Your Information

Your information is used to:

  • Manage appointments and bookings

  • Provide treatments safely and professionally

  • Communicate appointment confirmations and reminders

  • Process payments and issue receipts

  • Maintain accurate client records

  • Comply with legal, insurance, and professional requirements

We will only use your data where it is lawful and necessary.

4. Online Bookings & Website Platform (Wix)

Our website and online booking system are hosted by Wix.com Ltd. Wix provides the online platform that allows us to present our services and manage bookings.

Your data may be stored through Wix’s secure servers, databases, and applications. Wix processes data in accordance with UK GDPR and applicable data protection laws.

You can view Wix’s Privacy Policy here:
👉 https://www.wix.com/about/privacy

5. Payments

Payments made through our website are processed securely via Wix and its authorised payment providers. Wren of Serenity does not store full payment card details.

6. Marketing Communications

With your consent, we may contact you regarding:

  • Appointment reminders

  • Updates to our services

  • Special offers or promotions

You may opt out of marketing communications at any time by contacting us directly or using unsubscribe options where available.

7. Data Storage & Security

We take appropriate steps to ensure your personal data is stored securely and accessed only when necessary. Health consultation information is treated as confidential and stored in line with professional and insurance requirements.

8. How Long We Keep Your Data

We retain personal and treatment records only for as long as required to meet legal, insurance, and professional obligations. When data is no longer required, it is securely deleted.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (where legally permitted)

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details above.

10. Sharing Your Information

We do not sell or share your personal data with third parties, except where required by law or necessary to operate our website and booking system (such as Wix and payment providers).

11. Changes to This Policy

This Privacy Policy may be updated occasionally. The most recent version will always be available on our website.

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